Comments on: Flow over feature

By: Brandon

Brandon — Tue, 11 May 2010 08:54:49 +0000

I have had the same great experience at a W Hotel (Aloft Richmond West in Richmond, VA). Not only was the hotel well-designed, ultra-clean, and helpfully-staffed, but the same attention to detail was given as you've described here. The rolled towel, the shower head, the bathrobes.

These things may seem trivial to most individuals. However, they are but a hint that something more is going on. They show that the business has thought things through completely, and put itself in the shoes of its customers, looking through their eyes instead of its own.

Most companies could improve their business (in all industries), if they'd do those two things: 1) Give more attention to detail and 2) Look at things more often from the customer's perspective.

By: Spelling Jerk

Spelling Jerk — Mon, 10 May 2010 13:07:29 +0000

You know your life is good when you stay at hotels where they
roll the towels, point the shower heads towards the wall and tie the bathrobes ultra conveniently.

FTFY ;)

By: Steven Black

Steven Black — Mon, 10 May 2010 06:51:30 +0000

You know your life is good when you are worrying about whether towels are rolled or folded, shower heads being pointed towards the wall or towards to floor or the way bathrobes are tied.

One day I hope my life will reach such a pinacle of existence.

By: experience the neighborhood » Global Culture

experience the neighborhood » Global Culture — Mon, 10 May 2010 01:48:53 +0000

[...] was reminded of “experience design” while reading a little post by Henrik Werdelin about his stay at a W Hotel: The other day, I stayed at the W hotel in San Francisco. As I was [...]

By: werdelin

werdelin — Sun, 09 May 2010 22:00:56 +0000

he he. maybe I should use then for my comments also.. it should have read: I have now started. :)

By: Spelling Jerk

Spelling Jerk — Sun, 09 May 2010 21:30:06 +0000

Huh?

You have *not* or you have *now* started to use wordy.com…..?

By: Usability and Users’ experiences in Moodleland @ iMoot 2010 « Moodle: The user's experience

Sun, 07 Feb 2010 11:20:21 +0000

[...] The Hotel Story: Henrik Werdelin: Flow over feature http://blog.hellohenrik.com/?p=391 [...]

By: werdelin

werdelin — Tue, 02 Feb 2010 21:13:04 +0000

Hey Olli, go for it.

By: werdelin

werdelin — Tue, 02 Feb 2010 20:51:22 +0000

Hey grammar Jerk. I have not started to use wordy.com to make your life a bit better.

By: Olli Savolainen

Olli Savolainen — Tue, 02 Feb 2010 20:48:04 +0000

Hi,

I am late for this, but I loved your story and would like to use it in my presentation at www.imoot.org online conference. Permission to quote?

Thanks!

By: vendrtv

vendrtv — Wed, 27 Jan 2010 19:17:07 +0000

Fantastic post my friend!

By: vendrtv

vendrtv — Wed, 27 Jan 2010 13:17:07 +0000

Fantastic post my friend!

By: Alexander Ainslie (@AAinslie)

Alexander Ainslie (@AAinslie) — Tue, 26 Jan 2010 15:24:06 +0000

You are welcome. VRM is starting to pick up some steam the past 90 days. Combined with new universal identity paradigms (and I am not referring to Facebook Connect et al), 2010 should yield a more empowered consumer.

Interesting isn't it how Google had to buy a $700+ million backdoor via AdMob as proxy into Apple's "Invisible Engine"?

As for "flow", you may enjoy following Jason Putorti (@novaurora), the fmr. Lead Designer of Mint

Here are some of my tweets from yesterday relating to him:

How Mint.com Won
http://twitter.com/AAinslie/status/8195616842
Designing for Emotion: The @mint way
http://twitter.com/AAinslie/status/8195613213

You may also find this of value:

Mental Models: Support Intentions, Not Existing Workflows (by the brilliant @IndiYoung)
http://twitter.com/AAinslie/status/8188147436

You are welcome to follow me at @AAinslie ;)

By: werdelin

werdelin — Tue, 26 Jan 2010 14:25:49 +0000

Hi Alexander, thanks for the book reference. Its now on my kindle :)

By: Grammar Jerk

Grammar Jerk — Tue, 26 Jan 2010 14:08:13 +0000

Off topic here, but I really had a hard time reading your article because of this mistake you constantly make: “to” instead of “too”.

Your post was actually painful to read to me, sadly.

Please read this article: http://languagerules.wordpress.com/2006/09/07/t...

Regards

By: duncanmalcolm

duncanmalcolm — Mon, 25 Jan 2010 18:58:42 +0000

Good post, I was at a conference recently and the idea of moving from VCR to TiVo was explained in how VCRs were not designed with the users flow in mind and how TiVo was much better fit.

I think something else that is important is preparing the user for the flow to give them context. In the hotel when you went into your room you saw what you expected from the brochure and impression in the reception.

By: Alexander Ainslie (@AAinslie)

Alexander Ainslie (@AAinslie) — Mon, 28 Sep 2009 19:14:54 +0000

Henrik: Interesting post and observation.

You may find the following book of value to further your thinking in this regard: #Invisible_Engines: How Software Platforms Drive #Innovation & Transform #Industries http://bit.ly/39vBjK

Additionally, you may find the concepts of VRM (Vendor Relationship Management) as put forth by Doc Searls relevant to this subject. See: http://bit.ly/ProjectVRM

VRM, in my opinion, is an important evolutionary paradigm and it is going to play an increasing role in the transformation of most established value chains.

We are entering what I like to call the #Data_Decade where more power will be "claimed" and harnessed further down the value chain by people. "More Power To The People" :-))

www.twitter.com/aainslie

By: Commercial Mats

Commercial Mats — Tue, 22 Sep 2009 01:20:54 +0000

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